DealsSavedSell

Buyer protection

Trust & Authenticity

This page is maintained by Sernelo to explain how lots are checked and how buyers are protected. It describes our own practices — it is not an independent audit or certification of any lot or seller.

  • Specialist review before listing

    Every lot is examined by a category specialist who checks attribution, condition and supporting documentation before it is accepted for sale.

  • Condition reports on every lot

    Lots ship with a written condition report and high-resolution photography covering wear, restoration and any known faults.

  • Documented provenance

    Where ownership history is available it is published on the lot page with the sources it comes from. Where it is not, we say so plainly.

  • Protected payment

    Funds are held until the lot is confirmed delivered. Sellers are paid after the inspection window closes.

  • 14-day authenticity window

    If an independent expert finds a lot is not as described, return it within 14 days of delivery for a full refund including shipping.

  • Insured worldwide transit

    Every shipment is tracked and insured to the hammer price, door to door, with customs paperwork prepared for you.

Common questions

What does 'expert-vetted' mean?
A category specialist has reviewed the images, documentation and seller history for the lot. It is a professional opinion, not an independent certification.
What is included in the price I see?
Lot pages show the current bid, the buyer's commission and an estimated shipping total for your destination, so you can see the all-in cost before bidding.
How are sellers checked?
Sellers are identity-verified before their first sale and are rated on accuracy of description, dispatch speed and dispute history.
What happens if something arrives damaged?
Report it within 48 hours with photos. Transit insurance covers the hammer price and we handle the claim on your behalf.

Something not right?

Contact our client care team within 14 days of delivery and we will open a case with the seller on your behalf.

Browse vetted lots