Help
Contact us
Our client care team is here to help with account questions, bidding, selling, shipping, payments or disputes. Reach out by email and we will respond as soon as possible.
support@sernelo.com
For the fastest response, include your username, the lot or listing reference, and a clear description of your question.
Client care hours
Monday – Friday, 09:00 – 18:00 local time. Messages received outside these hours are queued and answered on the next business day.
Urgent issues
If you are a logged-in user, you can also open a case from your account page. For suspected fraud, payment disputes or damaged shipments, please include any photos, receipts or tracking numbers you have available.