Privacy Policy

1. Information we collect

We collect information you provide directly, such as your name, email address, shipping and billing addresses, phone number, payment details, and any messages or listing content you submit. We also collect usage data, including device information, log data, and how you interact with listings, bids and searches.

2. How we use your information

• To operate the marketplace and process bids, purchases and sales.
• To verify identity, prevent fraud and keep the platform secure.
• To communicate with you about your account, transactions and support requests.
• To improve our services and personalise your browsing experience.
• To comply with legal and tax obligations.

3. Legal basis for processing

We process personal data on the basis of performance of a contract, legitimate interests, compliance with legal obligations, and consent where required. You can withdraw consent at any time by contacting us, though this may limit certain features.

4. Sharing your information

We share data only when necessary: with sellers and buyers to fulfil transactions, with payment and shipping providers to process orders, with service providers who help us run the platform, and when required by law or to protect our rights. We do not sell personal data.

5. International transfers

Sernelo is a global marketplace. Your data may be transferred to and processed in countries other than your own, including by our hosting and payment partners. We rely on appropriate safeguards to protect your data.

6. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used, and improve performance. You can manage cookies through your browser settings.

7. Security and retention

We use technical and organisational measures to protect your data. However, no online service is completely secure. We keep your data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or port your data, and to object to certain processing. To exercise these rights, contact us at the address below.

9. Contact us

If you have questions about this policy or your data, please contact Sernelo Client Care through your account or at the mailing address listed on the footer of this site.